Good to Know

Our Policies

Clear expectations up front, so there are no surprises at drop-off or pickup.

Cancellation Policy

We ask for as much notice as possible if you need to cancel or reschedule, so the time slot can be offered to another pet.
Repeated last-minute cancellations or no-shows may require a deposit for future bookings.
A deposit or card on file may be required to confirm certain appointments — this will be made clear at the time of booking.

Late Arrival Policy

Please call or text as soon as you know you'll be running late.
Because every appointment is one-on-one with no overlap between clients, a late arrival may shorten your pet's session or require rescheduling to protect the next appointment.
Arriving significantly late without notice may be treated as a no-show.

Vaccination Requirements

For the safety and health of every pet in our care, pets must be current on core vaccinations (rabies, distemper, and bordetella are standard).
Proof of vaccination may be requested — your vet's office can typically email or fax this ahead of your visit.
If your pet has a medical exemption, please contact us before booking to discuss.

Safety Policy

Every pet is groomed one-on-one in a private suite — your pet is never left unattended near tools or equipment.
If a health issue (injury, lump, skin irritation, or sign of illness) is discovered during grooming, we'll pause and let you know right away.
We reserve the right to stop a groom at any point if it becomes unsafe for your pet or the groomer, and will discuss next steps with you directly.

Matting Policy

Light matting can usually be brushed or worked out during a normal groom.
Severe matting can pull painfully on skin during de-matting, so heavily matted coats are sometimes shaved short for your pet's comfort and safety — this is always discussed with you first.
Matting close to the skin can also hide skin irritation that isn't visible until the coat is removed; we'll let you know if we find anything of concern.

Behavioral & Bite Policy

Our private, one-on-one suites are genuinely well-suited to nervous, anxious, or reactive dogs, since there's no crowded salon to add stress.
A muzzle may be used briefly if needed to keep your pet and the groomer safe — this is a standard, temporary safety measure, not a punishment.
Please disclose any bite history when booking so we can plan the appointment appropriately. In rare cases, a groom may need to be stopped for everyone's safety.

Pickup Policy

We'll text or call when your pet is ready, along with a quick note on how the appointment went.
Please plan to pick up your pet within the window discussed at drop-off — our private-suite model means your pet's suite is needed for the next appointment.
If you're running behind on pickup, a quick call or text helps us plan accordingly.

Questions about any of these policies? We’re happy to talk it through.